Double Glazing on the Web Privacy Policy

Double Glazing on the Web’s privacy policy is to respect and protect the privacy of visitors to our website and subscribers to Double Glazing on the Web’s e-mail updates. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using our site and our services.

The Data We Collect

Our offering is to put you in touch with up to three local home improvement installers as detailed in our website. Therefore, we do request personal information such as your name, address, contact details, e-mail address, company details, etc which you can choose to provide when you either subscribe to Double Glazing on the Web’s e-mail updates or use our online services such as our quote builder or contact forms.

We need to collect this information in order to put you in touch with local installers and fulfil our website offering. It also helps us personalise and deliver relevant, benefit-driven content in any update e-mails.

You are under no obligation to provide any personal data if you don’t want to. If you choose to opt out of receiving update e-mails from us, simply click on the unsubscribe link in each issue, and we will take you off the list.

Use of Personal Data

If you submit your telephone number using our quote builder or an enquiry form we will contact you via phone to qualify your enquiry and ascertain your exact requirements.

We reserve the right to disclose, sell and share your information with third parties to supply products or services of interest to you.

We also use personal information for purposes of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.

We may send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or telephone (you can inform us at any time if you no longer require marketing communications);

Double Glazing on the Web also collects aggregate information from all web site visitors. This aggregate data is used to customise Double Glazing on the Web’s web content to deliver a better experience for our users and will not personally identify you.


We reserve the right to disclose, sell and share your information with third parties to whom you ask us to send your information (or about whom you are otherwise notified and consent to when using a specific service such as our online quote builder or when we contact you by phone). We reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.

Use of IP Address

An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.

Use of Cookies

Cookies are informational files that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re visiting our site. The use of cookies is an industry standard – you will find them on most major web sites.

By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of our website that our users find valuable. While both of these activities depend on the use of a cookie, visitors to our website always have the option of disabling cookies via their browser preferences.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of our website may not function properly or may be considerably slower if you refuse cookies. For more information please see our cookie policy.

Use of clear GIFs

A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.

Links to Other Sites / ‘Public’ Areas

You should be aware that when you are on our website, you could be directed to other sites that are beyond our control. There are links to other sites from our website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of Double Glazing on the Web. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.


Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.

Call Recording

If a member of the Double Glazing on the Web team contacts you by telephone, or if you contact us by telephone, calls may be recorded for training and monitoring purposes.


Subject to the possibility of external price rises beyond the control of the company from other sources such as the Government, suppliers or third parties which receive your information and quotation; Double Glazing on the Web’s quoted prices are a guide price only and subject to change.

Privacy Policy for Minors

We do not knowingly collect information from children. If you are under 16, please do not provide any personal information to us.

The List Owner (the Data Controller)

The List Owner and Data Controller is Internet Consultants and Associates Ltd trading as Double Glazing on the Web, 3–4 Eastwood Court, Broadwater Road, Romsey, Hampshire, SO51 8JJ.

Access to Your Own Data

To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond within a reasonable amount of time.

Your Acceptance of the Terms of this Privacy Policy

By using this site, you signify your assent to this Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

Double Glazing on the Web’s Privacy Policy 22.01.2018